The Big Debate: Supplier risk research is a waste of time
A couple of recent conversations with procurement professionals have stood out because of the utterly polarised nature of their views - always a good ingredient for the beginnings of a successful Big Debate.
The first was a CPO of a premium consumer goods company, the second with the CPO of a pharmaceutical company.
While both were clearly of the opinion that risk was either at the top of - or very close to the top of - their current list of opinions, they had completely different takes on how you should go about mitigating that risk.
On the one hand, tjhe consumer goods company had compiled a detailed risk assessment on every single one of its suppliers, including potential risk and alternative suppliers. On the other, the pharmaceutical CPO said that he saw detailed risk assessment as a waste of scarce resources. He would much rather spend the time and effort on putting in place back up plans.
His reasoning? That the only certainty is that a supplier somewhere will go to the wall - which particular one isn't the important issue. The important issue is to ensure that the company has back up plans and strategies in place.
I can see the value in both approaches, but part of me sees the sense in the views of the pharma-based CPO. After all, there is such a thing as too much information.



Reader Comments (24)
As a second observation there will be different views dependent on the industry you're in. A production component in the automotive industry might be significantly harder to resource than a cleaning services provider.
It's not if, it is when. And so few companies actually have a legitimate backup plan in place. Not saying you shouldn't look at risk data, but it should taken with a grain of salt the size of a small house.
Trust in data, but plan, plan, plan.
That old phrase "Keep it Simple Stupid" still stands in my opinion. Checking a supplier's financial standing by whatever means is your preference and checking current customers' references should yield enough sound information to determine a vendor/suppliers reliability. Not only does this provide information about their likelihood of being around a few years down the road but it will provide information on quality, and on-time deliveries.
While you might gain other bits of information with more research one has to determine if those bits will make any real difference.
I will say that a lot also depends on the products or services you're procuring from the supplier. I'm sure that there are special cases where more research is required.
As Ali and Jacob stated, supplier risk is buyer risk and therefore must be subjected to a reasonable - and cost efective - Risk Management regime including:
- Identification
- Categorizing
- Assessment - probability and severity
- Mitigation - reduction, elimination, transferring
- Management - ongoing controls, training and implementation
Obviously, the larger the company and more critical the supplier or service provider, the greater the need for formalized Risk Management processes.
Whether or not you like what you find when go through the process, it still needs to be done.
Does it really matter if your office supply company shuts down its online catalog? It's an inconvenience, compared to interruptions in the supply of direct materials or critical spare parts.
One key to accomplishing the risk assessment is to build in efficiencies and automation as much as possible: The sheer number of suppliers can become overwhelming, and data collection and aggregation takes a lot of time. The evaluation should then be non-automated, as it is not possible to quantify all risks, translated them into numbers and define automated "red flags" or cutoffs.
Procurement departments may be able to pull off a manual one-time assessment, but monitoring on an ongoing basis is a different story.
The rest could follow from a general stand point but if you know you are JIT with supplier ABC and that material would shut you down tomorrow, you focus your backup plan on that material today. If you buy a commodity item that everyone can supply, I would not do a lot of research or prep for that material.
That would be my approach.
Suppliers are our business partners. We need healthy and financialy stable companies to improve the business and create new strategies.
Risk assessment is a must not to need a back-up plan.
I would also need to know two primary things: 1) which inventories of products will be impacted resulting from global events (earthquakes, riots, weather, etc), and, 2) (which is MOST important) Who can provide supply among existing portfolio of suppliers for those items which are disrupted AND may not be currently under contract in the form of viable sourcing options... Form this information you can then put plans into action.
Risk management isn't a waste of time, it just needs enough critical mass of revenue to support the overhead necessary to put the pieces together. If you can tell CFO, within 12 hours of something going awry in the world, what the potential impact is to cash flow - you have a real risk management capability.
Furthermore, done properly (ie:, comparing the financials of incumbent suppliers with other companies in the same market sector) it enables Strategic Sourcing, Supply Chain, Shared Services and other divisions to recognize and maintain the most robust, healthy relationships with their suppliers and back-up positions for mission-critical sourcing needs.
Specialty items, single supplier items and such are naturally high risk and should be treated as such. Constant monitoring of these suppliers is necessary. Process development and continuous improvement metrics in these areas goes a long way. Setting expectation and a communication schedule works well but must be maintained.
But what if it was quick, easy, objective and gave reliable results? What if, with about 80% accuracy, it could predict which suppliers would go away in the next 2 years? Would you be willing to do it then for every (or most, especially key) suppliers?
I've built such a tool... been working on creating the commercial version. But I've not focused on releasing it because honestly, I'm not sure that anyone would pay to use it. So what if a particular supplier is risky? Buyers still choose them - even when they have alternatives.
Risk is an excuse - a ruse, a red herring. A good one, to be sure. But unless and until buyers will choose alternates in lieu of risky preferred suppliers, risk comes second to money (which is the usual driving force in most procurement activities).
Wow... I sound like a heretic. Maybe I am. But there's no sense in measuring something for which you ignore the results.
Another thing that buyers need to do is challenge business stakeholderto remove as much complexity as possible from what is being designed or spec'd before tendering starts. Simple changes can remove a lot of supply chain risk as it avoids sole source situation where only one supplier can supply the complex item or service.
I used to run e-auctions on new engineering designs of small metal components. If few suppliers bid, I would find out what design features caused suppliers to not bid. This would be fed back to the engineers to give them opportunity to design out the difficult feature. If design was amended, we would run new auction to assess marketability of new design. If design couldn't be changed, then we agreed at the start that the item was a sole source supply with little opportunity for cost reduction. If there were quality or other supply risk problems in future, we knew from the bidding history if we could easily find alternative suppliers or needed to work with incumbent to fix the problem. The efficiencies for Purchasing and Quality were great because everyone could better focus their time and efforts in the right way.
Buyers should consider the competitiveness of the supply market when they put items or services out to tender. If there aren't many national players, and they find a small regional supplier who looks capable but can't handle the full amount of spend, then buyers should consider splitting spend to give some work to the regional supplier who might grow into larger supplier in future. This will bring healthy competition to the supplier, market and buying companies are less dependent on fewer, larger suppliers in future.
In addition, business priorities move so fast today, that putting together a detailed supplier risk assessment may be out of date within months both in terms of the suppliers assessed and in terms of what the buying company deems is a real risk.
The time to do the risk assessment is at the tendering stage and then keep the info and learnings to hand for future reference, checking on a regular basis if the assumptions are still valid. Using e-sourcing technology will make this process manageable.
What if you used Google Maps to view a vendor address and it turned out to be an outhouse?!? Alarm bells would probably go off in your head that an unscrupulous "vendor" was trying to swindle your company.
More here:
http://blog.170systems.com/bid/8691/Preventing-Vendor-AP-Fraud-A-Great-Tip-For-Maintaining-Your-Vendor-File